Voyage-Pro (“we”, “us”, or “our”) operates the VoyagePro travel platform. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and what choices you have. By using our website, client portal, or services, you agree to the practices described here.
This document is not a terms-of-service agreement. It explains our data practices only. For booking rules, payments, and platform use, see our Terms of Service.
1Who we are
VoyagePro is a premium travel agency platform that helps clients discover trips, request reservations, manage documents, and track loyalty benefits. The data controller for your personal information is the travel agency operating this VoyagePro instance, identified by the agency name shown on this website.
2Information we collect
We may collect: • Account details: name, email address, phone number, and password (stored securely via our authentication provider). • Profile information: profile photo, passport number (optional), and loyalty program data. • Booking data: trip selections, reservation dates, party size, payment status, and related communications. • Technical data: browser type, device information, IP address, and language preference (stored in cookies when you choose a language). • Usage data: pages visited, searches, and in-app notification preferences you set in your profile.
3How we use your information
We use your data to: • Create and manage your client account and authenticate sign-in. • Process trip inquiries, reservations, invoices, and booking status updates. • Display your Voyage Elite membership tier, points, and membership card. • Send in-app notifications you have opted into (bookings, offers, documents, loyalty). • Improve our services, secure the platform, and comply with legal obligations. We do not sell your personal information to third parties for their marketing purposes.
4Legal basis for processing
Depending on your location and the activity involved, we process personal data based on: performance of a contract (e.g. fulfilling a reservation), your consent (e.g. optional marketing notifications), our legitimate interests (e.g. fraud prevention and service improvement), or compliance with legal requirements.
5Service providers and sharing
We use trusted infrastructure partners to run VoyagePro, including Supabase for authentication, database hosting, and file storage (e.g. profile photos and agency branding). These providers process data only on our instructions and under appropriate security measures. We may also share information when required by law, to protect rights and safety, or with your explicit consent (for example, when coordinating travel with partner operators).
6Data retention
We keep personal information only as long as needed for the purposes above, including legal, accounting, and dispute-resolution requirements. Reservation and invoice records may be retained for several years where required for travel and tax compliance. You may request deletion of your account data subject to applicable law and ongoing booking obligations.
7Security
We apply technical and organizational measures appropriate to a travel booking platform, including encrypted connections (HTTPS), access controls for admin and client areas, and role-based permissions for agency staff. No method of transmission over the Internet is 100% secure; please use a strong, unique password and keep your login credentials confidential.
8Your rights
Depending on applicable law, you may have the right to access, correct, delete, or export your personal data, restrict or object to certain processing, and withdraw consent where processing is consent-based. To exercise these rights, contact us using the details below. You may also lodge a complaint with your local data protection authority.
9Cookies and similar technologies
We use essential cookies and local storage to keep you signed in and remember your language choice (English, French, or Arabic). We do not use third-party advertising cookies on the client portal. You can control cookies through your browser settings; disabling essential cookies may affect login and site functionality.
10Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the platform after updates means you accept the revised policy. We encourage you to review this page periodically.
Questions about your data?
For privacy requests, access, correction, or deletion, contact our team:
Contact details are available in Admin Settings or via the Contact link in the site footer.
Related legal documents
These are separate documents. Terms govern your use of our services; Privacy explains how we handle your personal data.